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Vice President of Enterprise Applications

The Vice President of Enterprise Applications will be a strategic and technically proficient leader responsible for shaping and executing VXI's enterprise application strategy. This role will oversee mission-critical internal platforms, including Workday (HRIS, Finance, Payroll), Jira, NICE IEX, Salesforce, Google Cloud Platform, and AWS Connect. The ideal candidate will bring deep expertise in enterprise systems, a proven track record of leading high-performing teams, and a passion for driving innovation through automation, analytics, and scalable solutions. This role requires exceptional stakeholder management, vendor relations, and the ability to align technology initiatives with VXI's global business objectives.

Key Responsibilities:

Strategic Leadership & Vision:

• Develop and execute a forward-looking enterprise applications roadmap that aligns with VXI's business goals, enhances back-office efficiency, and supports scalable growth.

• Champion digital transformation initiatives, leveraging AI, automation, cloud technologies, and collaboration tools to drive operational excellence and competitive advantage.

• Forecast technology trends and align application strategies with industry best practices to future-proof VXI's ecosystem.

Team Leadership & Development:

• Lead, mentor, and scale high-performing application teams, including dedicated Workday Operations, Jira administration, NICE IEX administration, Salesforce administration, and Google Cloud Platform support teams, as well as cross-functional project groups.

• Foster a culture of innovation, collaboration, and continuous learning, ensuring team members are empowered to deliver impactful solutions.

• Build talent pipelines and succession plans to support long-term team growth and resilience.

Platform Ownership & Optimization:

• Oversee the full lifecycle (selection, implementation, optimization, and decommissioning) of internal enterprise applications

• Drive seamless system integrations to ensure data consistency, process automation, and enhanced user experiences across back-office and select client-facing systems.

• Enhance collaboration, document management, and productivity for VXI's global workforce

• Implement robust monitoring and analytics to optimize platform performance, uptime, and scalability, minimizing disruptions to VXI's global operations.

Innovation & Process Improvement:

• Identify and implement workflow improvements, automation, and advanced analytics to streamline back-office processes and enhance employee productivity.

• Leverage AI-driven insights, predictive analytics, and collaboration tools to optimize HR, finance, project management, and operational workflows.

• Enhance employee experience through user-friendly interfaces, mobile accessibility, and self-service capabilities across platforms.

Stakeholder Engagement & Collaboration:

• Partner with HR, Finance, Operations, and other business units to translate business requirements into scalable, technology-driven solutions.

• Collaborate with IT infrastructure, cybersecurity, and data analytics teams to ensure a cohesive and secure technology ecosystem.

• Communicate application strategies, project milestones, and ROI to senior leadership, ensuring alignment with VXI's strategic priorities.

Vendor & Budget Management:

• Manage relationships with key vendors to negotiate contracts, optimize licensing costs, and ensure high-quality service delivery.

• Develop and manage budgets for enterprise application initiatives balancing innovation with cost efficiency.

• Evaluate third-party tools and services to complement VXI's application portfolio and drive operational value.

Sustainability & Scalability:

• Promote sustainable technology practices, such as optimizing cloud resource usage and reducing technical debt, to support VXI's long-term growth.

• Design scalable application architectures to accommodate VXI's global expansion and evolving business needs.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

• 10+ years of experience in enterprise application leadership, with at least 5 years in a senior leadership role overseeing complex application portfolios.

• Deep expertise in at least three of the following: Workday, Jira, NICE IEX, Salesforce, Google Cloud Platform, or AWS Connect.

• Proven experience managing global application portfolios in a high-volume, fast-paced environment, preferably in service industries.

• Demonstrated success in leading digital transformation, process automation, and change management initiatives.

• Strong understanding of enterprise architecture, data integration, API frameworks, and cloud-based solutions.

• Exceptional leadership, communication, and stakeholder management skills with a track record of aligning global teams.

Preferred Qualifications:

• Master's degree (MBA, MIS, or related field).

• Experience in the contact center industry, with knowledge of operational workflows and client expectations.

• Familiarity with AI, machine learning, or robotic process automation (RPA) in enterprise applications.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Work Type: Full-Time, Permanent

Location: Charlotte NC, Atlanta GA, Lubbock TX, Tucson AZ, or Los Angeles CA

Base Salary: From $175,000 annually, and commensurate with experience.

A remote work arrangement may be available to top caliber candidates.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!