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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Title Workforce Supervisor
Reports to Workforce Manager
Reporting Staff Senior Real Time Analyst & Senior Scheduling Analyst
Summary • The purpose of this job is to manage the Workforce department which is responsible for forecasting, scheduling/staffing, and real-time monitoring for all accounts.
Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives • Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.
• Create reports to meet requirement of Operations/ Management / other departments.
• Determine long-term headcount & staffing requirements
• Participate in strategic business planning
• Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws
Education & Experience • Graduate in any field
• Must have workforce management experience
• At least 1 year supervisory experience in Workforce
• Knowledge of Workforce Management Software, CMS, IEX / Blue pumpkin / Aspect
• Thorough knowledge of MSOffice
• Must be a regular employee
• Must have at least 6 months tenure in current position
• No pending or existing DA case
Competencies
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Job Title Workforce Supervisor
Reports to Workforce Manager
Reporting Staff Senior Real Time Analyst & Senior Scheduling Analyst
Summary • The purpose of this job is to manage the Workforce department which is responsible for forecasting, scheduling/staffing, and real-time monitoring for all accounts.
Essential Duties & Responsibilities include the following: Other duties may be assigned by the Department Head and / or its representatives • Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.
• Create reports to meet requirement of Operations/ Management / other departments.
• Determine long-term headcount & staffing requirements
• Participate in strategic business planning
• Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws
Education & Experience • Graduate in any field
• Must have workforce management experience
• At least 1 year supervisory experience in Workforce
• Knowledge of Workforce Management Software, CMS, IEX / Blue pumpkin / Aspect
• Thorough knowledge of MSOffice
• Must be a regular employee
• Must have at least 6 months tenure in current position
• No pending or existing DA case
Competencies
- Analytical skills
- People management
- Time management
- Ability to multi-task, adapt to change, and achieve results with accuracy and precision
- Leadership skill
- Good at communication & comprehension
- Programming skills/ Web development skills are desirable.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: WFM Supervisor
Req Id: R25_06789
Posted At: Wed Mar 04 2026 00:00:00 GMT+0000 (Coordinated Universal Time)