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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Responsibilities
• Develop and maintain a strong relationship with assigned client(s) and their stakeholders.
• Oversee all technical aspects of client(s) and their projects, including technology health.
• Gain a thorough understanding of the client's IT environment and initiatives.
• Set deadlines, assign responsibilities, monitor, and summarize progress of project.
• Prepare reports for upper management regarding status of client(s) and their project(s).
• Become familiar with and demonstrate a variety of contact center concepts, practices, technology, and procedures.
• Drive overall client satisfaction.
• Rely on experience and judgment to plan and accomplish goals.
• Lead and direct the work of others, requiring a wide degree of creativity and latitude.
• Coordinate with the IT teams in order to provide timely delivery of projects/tasks as per client's request. Projects may include such things as new initiatives, new locations to provide service from, new technologies, and environment upgrades.
• Hold regularly scheduled meetings for project review, open items, and task review.
• Be accessible, approachable, and responsive to client requests.
• Perform other related duties and assignments as required and as assigned by supervisor or manager.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Ensure all VXI policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc. Ensure exceptions or infractions are escalated to management appropriately.
• Participate and address production affecting outages specific to assigned client(s).
• Evaluate client(s) projects and offer technical solutions to fill gaps and improve performance.
• Assist with completing and updating technical documentation.
• Assist in facilitating client(s) and internal audits of the client(s) technical requirements.
• Work during primary client(s) hours of operation.
• Occasional on-call or after-work hours may be required to serve the customer.
• Travel as needed.
Qualifications
• Bachelor's degree or equivalent experience
• 3-5 years of experience in the IT side of the Call Center industry.
• Demonstrated technical problem-solving proficiency
• Excellent customer service and communication skills, both verbal and written
• The ability to multi-task and work under stress to meet deadlines
• Detail oriented with strong organizational skills
• Experience with managing timelines, resources, and tasks
• Proficiency in Microsoft Office Applications
• Presentation skills
• Must be able to travel
• Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (MST)
• Must be flexible to accommodate after-hour projects and on-call work when needed
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Responsibilities
• Develop and maintain a strong relationship with assigned client(s) and their stakeholders.
• Oversee all technical aspects of client(s) and their projects, including technology health.
• Gain a thorough understanding of the client's IT environment and initiatives.
• Set deadlines, assign responsibilities, monitor, and summarize progress of project.
• Prepare reports for upper management regarding status of client(s) and their project(s).
• Become familiar with and demonstrate a variety of contact center concepts, practices, technology, and procedures.
• Drive overall client satisfaction.
• Rely on experience and judgment to plan and accomplish goals.
• Lead and direct the work of others, requiring a wide degree of creativity and latitude.
• Coordinate with the IT teams in order to provide timely delivery of projects/tasks as per client's request. Projects may include such things as new initiatives, new locations to provide service from, new technologies, and environment upgrades.
• Hold regularly scheduled meetings for project review, open items, and task review.
• Be accessible, approachable, and responsive to client requests.
• Perform other related duties and assignments as required and as assigned by supervisor or manager.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Ensure all VXI policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc. Ensure exceptions or infractions are escalated to management appropriately.
• Participate and address production affecting outages specific to assigned client(s).
• Evaluate client(s) projects and offer technical solutions to fill gaps and improve performance.
• Assist with completing and updating technical documentation.
• Assist in facilitating client(s) and internal audits of the client(s) technical requirements.
• Work during primary client(s) hours of operation.
• Occasional on-call or after-work hours may be required to serve the customer.
• Travel as needed.
Qualifications
• Bachelor's degree or equivalent experience
• 3-5 years of experience in the IT side of the Call Center industry.
• Demonstrated technical problem-solving proficiency
• Excellent customer service and communication skills, both verbal and written
• The ability to multi-task and work under stress to meet deadlines
• Detail oriented with strong organizational skills
• Experience with managing timelines, resources, and tasks
• Proficiency in Microsoft Office Applications
• Presentation skills
• Must be able to travel
• Must be able to work Monday through Friday primarily between the hours of 8:00am to 5:00pm (MST)
• Must be flexible to accommodate after-hour projects and on-call work when needed
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Technical Account Manager
Req Id: R25_02861
Posted At: Fri Jul 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)