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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
- Constantly monitor performance of respective agents / groups assigned
- Coach agents to perform and improve on all KPIs (i.e. TACRF, quality, AHT, Sales etc.), meeting all the objectives and performance metrics set as per the standards.
- Regularly conduct & lead huddles and/or pre- or post-shift huddles in cooperation with the Managers to cascade and confirm understanding on client and company-initiated communication pieces, i.e. memos, quick study, uptraining materials, rollout of new incentive schemes, distribution of work-related materials, etc. among others
- Plans and implements daily, weekly and monthly incentive schemes and events to drive
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Team Leader
Req Id: R25_02276
Posted At: Thu May 29 2025 00:00:00 GMT+0000 (Coordinated Universal Time)