Potential Fraud/Scam Warning:
VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at us.hr@vxi.com
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Duties & Responsibilities:
Qualifications and Education Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Duties & Responsibilities:
- Team Leadership & Management:
- Lead and manage a team of data analysts, providing guidance, mentoring, and support to help them succeed in their roles.
- Foster a collaborative, high-performance environment within the analytics team.
- Conduct performance reviews, set goals, and provide professional development opportunities for team members.
- Analytics Strategy & Execution:
- Analyze and operationalize data across various departments to monitor performance, identify trends, and develop actionable insights
- Oversee operational analytics projects from inception to completion, ensuring timely delivery and alignment with organizational priorities
- Develop and execute operational analytics strategies to support the business objectives of various departments (e.g., marketing, finance, operations).
- Develop predictive models and advanced analytics solutions to address business challenges and identify growth opportunities.
- Map clients' strategic and core customer experience processes
- Deliver effective process gap identification activities to detect improvement and opportunity areas systematically and proactively
- Provide quantified (with ROI) and actionable recommendations to improve operational performance on KPIS.
- Journey map and re-design, focus on identifying opportunities to re-design the customer journey and better fulfill customer and client needs
- Cross-Functional Collaboration:
- Work closely with business internal and external stakeholders across various departments to understand their data needs and translate them into actionable insights.
- Partner with product, marketing, sales, and finance teams to identify key business questions and deliver relevant data-driven solutions.
- Communicate findings, insights, and recommendations clearly to non-technical stakeholders and senior leadership.
- Will work with Operations to implement and measure recommendations.
- Stakeholder Communication: Present findings and recommendations to executives and key stakeholders, simplifying complex data insights into clear and actionable business recommendations.
- Reporting & Performance Monitoring:
- Track and report on the effectiveness of data-driven initiatives.
- Regularly report on the effectiveness of analytics initiatives, providing clear, actionable insights to senior leadership.
- Monitor and evaluate the performance of analytics models and tools, ensuring they meet business needs and goals.
Qualifications and Education Requirements
- Education:
- Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field
- Experience:
- BPO Experience Required
- 5 years of experience in data analytics or business intelligence, with at least 1 year in a management role.
- Proven experience in delivering actionable insights from large datasets and building reports and dashboards.
- Strong understanding of analytics tools and technologies, such as SQL, Python, R, Tableau, Power BI, etc.
- Skills:
- Leadership and team management skills, with a track record of leading analytics projects.
- Excellent communication and presentation skills, with the ability to simplify complex data insights for non-technical audiences.
- Deep understanding of data architecture, data governance, and business intelligence systems.
- Experience with data visualization, statistical modeling, and business intelligence platforms.
- Strong problem-solving skills and the ability to think strategically about data applications.
- Expertise in using machine learning algorithms, predictive modeling, and statistical analysis to support business initiatives.
- For internal candidates: must be a regular employee of VXI; must have at least 6 months tenure in current position; no active or pending DA case
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Senior Manager, CX Advisory
Req Id: R25_05582
Posted At: Thu Nov 06 2025 00:00:00 GMT+0000 (Coordinated Universal Time)