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Proposal Manager

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

About the Opportunity

The Proposal Manager will coordinate and produce the proposal (RFI, RFQ, RFP etc.) response whilst assembling a proposal team that has the skills to prepare and submit a winning proposal. This is a highly networked role that requires an ability to work under pressure and meet challenging deadlines.

Role Responsibilities

• Delivery of compliant, professionally produced proposals within customer defined timeframes.
• Coordinate and review / edit proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery.
• Provide direction and assistance to an offshore proposal and content management team.
• Assist with development of proposal plan and the management of resources to ensure proposal schedule, budget, content, quality, and specification requirements are met.
• Responsible for the development and delivery of progress reports, proposals, requirements documentation, and present results to management.
• Complete and submit documents to the appropriate departments.
• Detail oriented, technical and task focused.

Qualifications

• Self-starter capable of identifying challenges, responding to issues, and proactively implementing effective solutions with limited supervision in a global matrix environment.
• 2-3 years of proposal writing experience for competitive bids
• College Diploma / Certificate
• Proposal management experience in the BPO, Contact Center Industry
• Experience utilizing SharePoint or similar systems
• Advanced MS Word / PowerPoint skills & proficient in MS Office / Adobe
• Proposal automation software (or similar) experience.
• Strong time management / prioritization skills.
• Communicate and influence at a senior level.
• Strong writing ability in the English language.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!