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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Tasks
Analytics Strategy & Execution:
Cross-Functional Collaboration:
Reporting & Performance Monitoring:
Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Tasks
Analytics Strategy & Execution:
- Analyze and operationalize data across various departments to monitor performance, identify trends, and develop actionable insights
- Oversee operational analytics projects from inception to completion, ensuring timely delivery and alignment with organizational priorities
- Develop and execute operational analytics strategies to support the business objectives of various departments (e.g., marketing, finance, operations).
- Develop predictive models and advanced analytics solutions to address business challenges and identify growth opportunities.
- Map clients' strategic and core customer experience processes
- Deliver effective process gap identification activities to detect improvement and opportunity areas systematically and proactively
- Provide quantified (with ROI) and actionable recommendations to improve operational performance on KPIS.
- Journey map and re-design, focus on identifying opportunities to re-design the customer journey and better fulfill customer and client needs
Cross-Functional Collaboration:
- Work closely with business internal and external stakeholders across various departments to understand their data needs and translate them into actionable insights.
- Partner with product, marketing, sales, and finance teams to identify key business questions and deliver relevant data-driven solutions.
- Communicate findings, insights, and recommendations clearly to non-technical stakeholders and senior leadership.
- Will work with Operations to implement and measure recommendations.
- Stakeholder Communication: Present findings and recommendations to executives and key stakeholders, simplifying complex data insights into clear and actionable business recommendations.
Reporting & Performance Monitoring:
- Track and report on the effectiveness of data-driven initiatives.
- Regularly report on the effectiveness of analytics initiatives, providing clear, actionable insights to senior leadership.
- Monitor and evaluate the performance of analytics models and tools, ensuring they meet business needs and goals.
Requirements
- Education:
- Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or related field
- Experience:
- BPO Experience Required
- 2-3 years of experience in data analytics or business intelligence, with at least 1 year in a management role.
- Proven experience in delivering actionable insights from large datasets and building reports and dashboards.
- Strong understanding of analytics tools and technologies, such as SQL, Python, R, Tableau, Power BI, etc.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Manager, CX Advisory
Req Id: R26_01019
Posted At: Thu Mar 26 2026 00:00:00 GMT+0000 (Coordinated Universal Time)