Potential Fraud/Scam Warning:
VXI Global Solutions and its Recruiting/Hiring managers will only contact you from an official @vxi.com email address. VXI may communicate or contact you via text message, but will never ask you to pay money or send you checks during the job application process for equipment or in exchange for employment opportunities or other services. If you receive emails from individuals claiming to work on behalf of VXI using any other email address, especially a personal email account, or if you receive communications that seem suspicious, ask for payment or appear fraudulent, please contact us immediately at us.hr@vxi.com
Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
- Accepts responsibility for resolving problems assigned by the Helpdesk in a timely manner.
- Provides timely responses based on the priority of the issue.
- Ensures that meeting established problem resolution objectives remains a priority.
- Determines whether the cause of the problem/incident requires escalation.
- Escalates problems/incidents to the appropriate group for further investigation.
- Updates the resolution section of incident tickets and coordinates with the Helpdesk team regarding status changes, activities, and resolutions.
- Creates documentation of resolved issues for future reference.
- Assists with problem determination when requested by other groups.
- Regularly monitors Helpdesk tickets and reviews assigned tasks.
- Provides regular updates on the status of incidents/problems.
- Checks email regularly and responds as needed.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: IT Desktop Engineer
Req Id: R26_03240
Posted At: Tue Jul 07 2026 00:00:00 GMT+0000 (Coordinated Universal Time)