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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Requirements
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
- Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (both small & large class sizes - up to 50)
- Supervise agents while in their training period.
- Develop non-classroom communication and training materials
- Coordinate New Hire, Progression & Enhancement Training activity
- Assess participant and class performance
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Requirements
- Must be amenable to work onsite daily
- Must have at least 3 years of BPO experience, at least 2 years of which as a Trainer
- Previous Customer Service / Sales / Technical support experience in call center or related industry
- Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint
- Strong oral and written communication skills
- Demonstrated ability in classroom leadership, classroom management, classroom organization.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Req Id: R25_00450_0
Posted At: Mon Feb 10 2025 00:00:00 GMT+0000 (Coordinated Universal Time)