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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Summary:
This position supports business leaders through the development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Essential Duties & Responsibilities:
Education & Experience:
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Job Summary:
This position supports business leaders through the development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Essential Duties & Responsibilities:
- Monitors queue real-time
- Analyzes, monitors, and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Real-time analysis daily to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
Education & Experience:
- Preferably with a Bachelor's/College Degree in any field.
- Preferably at least 1 year of working experience in the related field is required for this position from a BPO/Call Center Set-up.
- Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Real Time Analyst
Req Id: R25_01382_2
Posted At: Wed Mar 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time)