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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities:
Education & Experience:
Competencies
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities:
- Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
- Answer calls in a timely manner with friendly demeanor and willingness to assist
- Assist members with inquiries finding resolutions via the knowledge management system.
- Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
- Make necessary outbound follow ups when needed to support final resolution and satisfaction
- Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
- Responsible for ensuring that primary metrices are met
Education & Experience:
- No work experience required
- Contact center, Healthcare, Insurance, any work experience background preferred
- Must be a High School Graduate
- Must be at least 18 years of age
- Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
Competencies
- Communication Skills
- Customer Service Skills
- Active Listening Skills
- Critical Thinking, Analytical or Problem-Solving Skills
- Proactive, Solutions-Oriented Mindset
- Highly Motivated
- Personal Effectiveness
- Empathy; De-escalation skills
- Integrity
- Stress Tolerance
- Able to maintain professional demeanor
- Team Work
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Davao SM - Customer Experience Advisor - May 2025
Req Id: R25_02417_0
Posted At: Thu May 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)