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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
RESPONSIBILITIES:
• Monitors queue real-time
• Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
• Assists during downtime
• Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
REQUIREMENTS:
• Candidate must have completed at least 2 years in college.
• With at least 1 year of work experience in the related field from a BPO/Call Center set-up. • Candidates without WFM experience are welcome to apply.
• Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems
• Must be amenable to work on site QC and in a night shift
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
RESPONSIBILITIES:
• Monitors queue real-time
• Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
• Assists during downtime
• Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
REQUIREMENTS:
• Candidate must have completed at least 2 years in college.
• With at least 1 year of work experience in the related field from a BPO/Call Center set-up. • Candidates without WFM experience are welcome to apply.
• Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX, and email systems
• Must be amenable to work on site QC and in a night shift
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: WFM Specialist 1
Req Id: R25_02191_0
Posted At: Wed Apr 23 2025 00:00:00 GMT+0000 (Coordinated Universal Time)