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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.
Create reports to meet requirement of Operations/ Management / other departments.
Determine long-term headcount & staffing requirements.
Participate in strategic business planning.
Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws.
Education & Experience Graduate in any field
Must have workforce management experience
At least 1-year supervisory experience in Workforce
Knowledge of Workforce Management Software, CMS, IEX / Blue pumpkin / Aspect
Thorough knowledge of MSOffice
Must be a regular employee
Must have at least 6 months tenure in current position
No pending or existing DA case
Competencies
Analytical skills
People management
Time management
Ability to multi-task, adapt to change, and achieve results with accuracy and precision
Leadership skill
Good at communication & comprehension
Programming skills/ Web development skills are desirable.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities Ensure Call Center Operations (CCO) support is maintained within service level agreements for all Accounts.
Create reports to meet requirement of Operations/ Management / other departments.
Determine long-term headcount & staffing requirements.
Participate in strategic business planning.
Leads and supervises the team in meeting the overall HR performance by controlling and complying to company established standards and local laws.
Education & Experience Graduate in any field
Must have workforce management experience
At least 1-year supervisory experience in Workforce
Knowledge of Workforce Management Software, CMS, IEX / Blue pumpkin / Aspect
Thorough knowledge of MSOffice
Must be a regular employee
Must have at least 6 months tenure in current position
No pending or existing DA case
Competencies
Analytical skills
People management
Time management
Ability to multi-task, adapt to change, and achieve results with accuracy and precision
Leadership skill
Good at communication & comprehension
Programming skills/ Web development skills are desirable.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Req Id: R25_01055_0
Posted At: Tue Feb 04 2025 00:00:00 GMT+0000 (Coordinated Universal Time)