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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
Essential Duties & Responsibilities
- Oversees the activities of the QA department in delivering programs and initiatives that are responsive to individual, operational, and client needs.
- Assist in the strategic planning and fiscal management of the department .
- Receives QA needs instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs.
- Updates and sends QA reports to client , covering evaluation and audit results, as well as other quality details.
- Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards.
- Develops long-term strategy and process improvement initiatives impacting Q uality group through constant reviews and needs analysis .
- Manage s and develop s team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations.
- Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance.
- Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class , and client or project updates on a regular basis.
- Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing.
- Performs other duties that may be assigned from time to time.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: Training and Quality Manager for DD
Req Id: R25_06662
Posted At: Wed Dec 31 2025 00:00:00 GMT+0000 (Coordinated Universal Time)