Senior Manager, HR and TA Shared Services

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

ROLE AND RESPONSIBILITIES

• Build and scale a high performing HR & TA Shared Services Team that drives results through a simple, easy to understand structure that makes Hiring and HR processes adaptable and efficient.

Demonstrate ability to drive ongoing improvements through continuous standardization, automation and consolidation of processes in support of HR and TA strategy goals. Identify problem areas in service delivery processes, troubleshoot issues and propose solutions.

• Develops, implements and validates processes and systems to enhance the compliance and accuracy of all aspects of the HR shared services process.

Key Responsibilities include: Team Leadership:

• Lead and mentor the HR & TA Shared Services team, fostering a collaborative and high-performance culture.
• Provide guidance and support to team members, ensuring alignment with organizational goals and values.

Process Optimization:

• Continuously assess and improve HR & TA Shared Services processes to enhance efficiency and effectiveness.
• Implement best practices and automation tools to streamline HR & TA shared services delivery.

Employee Support:

• Serve as the primary point of contact for HR-related queries and escalations from employees.
• Ensure timely and accurate resolution of HR inquiries, maintaining a high level of customer satisfaction.

Compliance and Policy Adherence:

• Monitor and enforce HR policies and procedures consistently across the organization as per the guidelines.
• Ensure compliance with all relevant employment laws and regulations. Reporting and Analytics:
• Develop and generate reports and analytics to support data-driven decision-making.

Job Description

• Provide insights and recommendations based on HR & TA metrics and trends.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience leading an HR & TA Shared Services or a similar role for a minimum of 3+ years of Managerial experience.
• Strong understanding of HR and Hiring processes, policies, and compliance requirements across globe
• Excellent communication and interpersonal skills.
• Demonstrated ability to lead and develop a high-performing team.
• Proficiency in HRIS systems and tools is preferred, but not required.

CORE COMPETENCIES

• Demonstrate Operation Excellence by implementing continuous improvement initiatives.

• Service Delivery and Quality Assurance - Ensure the delivery of high -quality HR services that meet or exceed service level agreements (SLAs) and key performance indicators (KPIs).

• Technology Proficiency - Leverage HR technology and systems to streamline processes and enhance service delivery.

• Data Analytics and Reporting - Utilize data analytics to assess the effectiveness of HR services and identify areas for improvement.

TECHNICAL COMPETENCIES

• Proficiency with core Microsoft applications

• Human Resources practices; US/Global

• Talent Acquisition practices; US/Global

• Human Resource Information Systems (HRIS)

• Talent Management

• Workday experience

OTHER EXPECTATIONS

• In-person; office based

• Travel: Occasionally

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!