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Director, Solutions

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

About the Opportunity

We are seeking a highly experienced Director of Solutions to serve as a key individual contributor within our global Solutions team. This role is responsible for designing and architecting tailored BPO solutions for both new business pursuits and existing client expansions across multiple global geographies and verticals.

This is a strategic role that partners closely with sales, pricing, operations, technology, and other teams to deliver compelling, competitive, and operationally sound solutions for enterprise clients.

At VXI, we don't rely on the way things have always been done. We are built for agility, speed, and results. We question and measure everything. Results driven, focusing on execution. Fiercely proud of our startup DNA.

Responsibilities

• Develop and design end-to-end BPO and Digital solutions for new logo pursuits, RFIs/RFPs, and organic growth opportunities.
• Collaborate with cross-functional teams-including Sales, Operations, Workforce, IT, and Finance-to create holistic solutions aligned with client objectives and business goals.
• Develop solution narratives, diagrams, and presentations that clearly articulate the value proposition and differentiators of VXI's offering.
• Serve as the solution SME in client-facing interactions, presentations, orals, and workshops as needed.
• Translate client requirements into scalable BPO delivery models leveraging global sites, nearshore/offshore capabilities, and digital technologies.
• Ensure compliance with internal governance processes, including costing, pricing, and deal approval.
• Stay current with BPO, CX, and contact center technology trends to inform solution innovation and competitive positioning.
• Support knowledge management and playbook development for reusable solution assets.
• Support and contribute to the continuous improvement of the solutioning and overall sales and pursuit processes.

Qualifications

• At least 5 years of experience in a solution architect or equivalent role within a BPO organization(s).
• Proven experience designing complex, multi-geography solutions for large enterprise clients, including voice, non-voice, and digital service lines.
• Deep understanding of BPO operations, delivery models, pricing structures, and contact center technologies.
• Demonstrated ability to lead solutioning efforts independently as an individual contributor.
• Exceptional presentation, storytelling, and written communication skills.
• Experience working on global deals across North America, EMEA, and APAC is strongly preferred.
• Prior exposure to healthcare, telecom, fintech, or retail verticals is a plus.
• Bachelor's degree required; MBA or related postgraduate qualification preferred.
• Able to work within standard US business hours, Monday to Friday from 8am - 5pm ET.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Work Type: Full-Time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!