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Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
We're committed to bringing passion and customer focus to the business.
- Spearheads analysis, design, and development initiatives related to the new-hire, refresher, and staff development training needs of Account Associates; recommend appropriate learning and job support solutions.
- Collaborates with manager, support, and mentor the company's trainers across locations.
- Assigns resources; sets timelines and deadlines; tracks projects and schedules
- Sets and maintains training standards
- Manages the creation and maintenance of all training templates.
- Assures communication among all parties
- Approves learning and support materials as appropriate ; sets forth a document review cycle and methodology
- Provides expertise and support related to instructional/informational design and development, appropriate content treatment and media, and effective delivery strategies.
- Leads the streamlining of current reference material and documentation; identify the need for new job aids, etc.
- Acts as process analyst by identifying efficiency gains driven by quality initiatives.
- Collaborates with the management, Human Resources, Operations, and Marketing to provide for a continuous feedback loop related to desired competencies, entry requisites, work processes, etc.
- Bachelor's degree with a minimum of 5 years related experience, minimum two years of management experience
- 10 years' experience in the BPO industry
- Strong analytical, problem-solving and decision-making skills
- Experience in handling multi program and multi sites is an advantage/preferred
- Must be a regular employee
- Must have at least 6 months tenure in current position
- No pending or active DA case
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Original Title: AT&T Training Manager
Req Id: R26_00657
Posted At: Tue Feb 17 2026 00:00:00 GMT+0000 (Coordinated Universal Time)