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Associate Director, Real Estate and Facilities (REAF)

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, Africa, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. Additionally, we acquired Symbio, expanding our global services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

For more information about VXI, visit: www.vxi.com

For more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions

Responsibilities

• Establish strategic maintenance programs, procedures, schedules, audits, and record keeping for maintenance and repair of facility related equipment.
• Ensure that maintenance programs, procedures, schedules, systems, and metrics monito and evaluate REAF department performance.
• Initiate continuous improvement programs and activities for Facilities, Travel and Security.
• Ensure that the Departments and Operating Expenses are within budget/forecast.
• Institute cost savings and cost reduction initiatives to align department expenses with approved budgets.
• Review and assess special projects for equipment and maintenance improvement with the REAF Team.
• Enforce city safety practices and procedures.
• Addresses escalations and expectations.
• Ensure all sites maintain a professional and high-quality service-oriented environment.
• Aware and able to enforce all life-safety procedures from Front Office to site wide and remain current in all updates regarding new procedures and training.
• Responsible to develop and implement an effective Preventive Maintenance Plan for all equipment.
• Develop and participate in the development of supply chain strategy for the organization.
• Review the work of individuals engaged in supply chain related duties to ensure on-time delivery and issuance of supplies to all concerned.
• Communicate regularly with FM, Travel, and Security Manager/Team on the needs of regulations and procedures for the effective operation and maintenance of each site so that cooperative working relationships with operations are encouraged and maintained.
• Work cooperatively with Facilities Manager, Security Manager, and Site Directors including the police, fire, emergency, health government agencies, to ensure high standards of health, sanitation, safety, and security are maintained throughout all site facilities and grounds.
• Ensure that all permits and licenses are up to date to avoid penalties and litigations.
• Monitor and prompt the lease that will expire in the next 6 months.
• Ensure the sites are client audit and PCI compliant.
• Present and provide initiatives for further improvement and development of supervised business units and sites.
• Evaluate performance of concerned employees and determine appropriate recommendations. Monitor team performance through group reports and updates submitted by staff.
• Supervise, mentor, motivate and coach team members of the Facilities, Admin, and Security teams.
• BCP - process improvement, documentation and testing of documented processes. Provide instruction and monitor the implementation as the need arises.
• Support other regions for Facilities and Build-out needs.
• Standardize processes and if possible, automate most of the processes.
• Maintain good relationships with contractors, vendors, and other third-party partners.
• Plan for continuous process improvements.
• Maintain updated possible new sites for expansion and update the Country Head and Executives involved in the site selection.

Qualifications

• College degree in Business Administration, Engineering, or any equivalent.
• At least 10+ years relevant experience in the field of Property and Facilities Management.
• At least 7 years of management experience.
• At least 7 years of business continuity planning experience.
• At least 5 years of experience handling asset management and inventories of all company equipment, furniture, and the like.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.

Location: Onsite in Hyderabad, India

Role Type: Full-Time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!